Help &
Support

HalalMe is a UK-focused halal lifestyle platform that brings together food delivery, AI-powered recipes, community, and charity rewards in one unified account.

Yes! Creating an account and browsing services is completely free. You only pay when you place orders through Delivery or donate through Rewards.

We currently operate in the United Kingdom, with plans to expand to other regions in the future.

HalalMe is exclusively halal - every partner, recipe, and product is vetted. We also go beyond food, connecting delivery, recipes, community, and charity in one place.

Delivery, Kitchen, Social, and Rewards are live now. Additional services are in development and will be launched in future phases.

Click the "Sign Up" button in the header, choose your account type, enter your email and password, and verify your email address to get started.

Yes! One HalalMe account gives you access to all active services: Delivery, Kitchen, Social, and Rewards - with more coming.

Click "Forgot Password" on the login page, enter your email, and we'll send you a one-time password reset link.

Go to your Dashboard and click "Edit Profile" or navigate to the Settings page from the header.

Yes. Contact our support team at support@halalme.co.uk and we will process your account deletion request within 7 working days.

Absolutely. We follow GDPR guidelines and never sell your data to third parties. See our Privacy Policy for full details.

Browse verified halal restaurants near you, add items to your cart, and checkout. Your order will be prepared and delivered to your address.

All restaurants must provide valid halal certification from a recognised body. Our team reviews and verifies each application before listing.

We are currently expanding our delivery network across the UK. Check the Delivery page to see if your postcode is covered.

Yes. Once your order is confirmed, you can track its status in real time from your account dashboard.

Contact support immediately through the app or at support@halalme.co.uk with your order number and we will resolve it promptly.

Kitchen is your halal recipe hub - browse thousands of verified halal recipes, generate AI-powered meal plans, and get step-by-step cooking guidance.

Our AI assistant uses your preferences, dietary requirements, and available ingredients to suggest personalised halal recipes and meal plans.

Yes! Signed-in users can upload and share their own halal recipes with the community from the Kitchen section.

All recipes on the platform are reviewed to ensure they use only halal ingredients. Community-uploaded recipes go through a moderation process.

Yes. Hit the bookmark icon on any recipe to save it. Access all saved recipes from your Dashboard under "Saved Items".

Social is our halal community space where you can share posts, recipes, food experiences, and connect with Muslims around the world.

Sign in and click the "Create Post" button on the Social page. You can add text, images, and tags to share with the community.

Yes. Visit any user's profile and click Follow. Their new posts will appear in your feed.

Our moderation team reviews flagged content. You can report any post or comment that violates our community guidelines.

Yes, Social is completely free. All you need is a HalalMe account to post, comment, follow, and engage with the community.

Earn points by placing orders through Delivery, engaging on Social, saving recipes on Kitchen, and completing your profile.

Points can be redeemed for discounts on future orders, or donated to a verified Islamic charity of your choice through the Rewards page.

We partner with verified UK-registered Islamic charities. You can browse and select from the full list on the Rewards page.

Absolutely. All charity partners are verified organisations, and donations are processed through secure, transparent payment channels.

Points are valid for 12 months from the date they were earned. You will receive a reminder before any points are set to expire.

We accept all major credit and debit cards, Apple Pay, Google Pay, and PayPal.

Refunds are processed within 5–7 business days to your original payment method. Contact support with your order number to request a refund.

Yes. All payments are processed through PCI-compliant, industry-standard encrypted payment gateways. We do not store your card details.

Yes. A receipt is automatically emailed to your registered address after every successful transaction.

Yes. Contact support@halalme.co.uk with your order details and we will issue a VAT invoice within 2 working days.